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Service Agreement

Service Agreement


What is this?

The agreement below is a legal agreement between RETAIL TO ONLINE MARKETING and all of our customers. If you use any service provided by or affiliated with RETAIL TO ONLINE MARKETING, you are legally bound by this agreement. Read it carefully before signing up and ensure that you understand and agree to all parts. Use of our services implies agreement with this contract!



Any questions regarding this agreement should be sent to RETAIL TO ONLINE MARKETING’s sales department prior to acceptance for service.


Service Agreement

THIS AGREEMENT (“Agreement”) is made and effective as of the date of acceptance, by and between you (“Client”) and R20 (“RETAIL TO ONLINE MARKETING”). As referred to in this Agreement, “Site” refers to a World Wide Web site and “R2O Site” refers to the Site located at the URL https://r2oacademy.com/ or any other successor Sites owned or maintained by R2O. WHEREAS, R2O owns, distributes and provides various products and services for conducting business on the Internet including: web hosting, domain registration, e-commerce solutions, out-source e-commerce operation, retail & online marketing coaching and the R2O family of services (hereinafter collectively referred to as the “Services”). WHEREAS, Client desires to utilize some or all of the Services to develop, enhance or maintain Client’s business and/or presence on the Internet. NOW THEREFORE, in consideration of the mutual promises set forth herein, the parties hereto agree as follows:




R2O agrees to provide to Client the Services agreed upon between R2O and Client as selected by Client in R2O’s customer database that is specified at R2O Sites.




2.1 In consideration of the performance of the Services, Client shall pay R2O monthly in advance the amount set forth in R2O’s customer database as such records are amended from time to time for the Services during the term of this Agreement. All the service/s sign-up with R2O automatically tied-up with 1 year contract.

As for DIGITAL MARKETING ADVISORY: Minimum 6 months contract or special specification in quotation/invoice, deposit of one month + 1st month fee & payment for subsequent month till end of contract.

As for WeBiFy-FACEBOOK ADVERTISING: Minimum 6 months contract or special specification in quotation/invoice, deposit of one month + 1st month fee & payment for subsequent month till end of contract.

As for WeBiFy-GOOGLE SEO: Minimum 6 months contract or special specification in quotation/invoice, deposit of two month + 1st month fee & payment for subsequent month till end of contract.

As for WeBiFy-WEBSITE DESIGN: Setup fee of to be pay in full upon acceptance of quotation / invoice.

As for WeBiFy-VIDEO MARKETING: Downpayment of 50% upon acceptance of quotation / invoice, balance to be pay in full on/before shooting job date.

As for WeBiFy-GOOGLE SEM PPC: Minimum 6 months contract or special specification in quotation/invoice, deposit of one month + 1st month fee & payment for subsequent month till end of contract.



2.2 Client shall receive a confirmation letter / invoice / quotation via e-mail/whatsapp at the time Client contracts for the Services, which shall confirm the fees payable to R2O. Thereafter, Client shall receive a monthly billing statement for the upcoming month. The monthly billing statement shall indicate any changes in fees, which fees shall become effective upon thirty (30) days’ notice as set forth in Section 2.4 herein. Client can choose to pay in advance to enjoy the payment in advance rebate with not refundable T&C applied.


2.3 Client is responsible for all activities and charges resulting from Client’s use of the Services. Client agrees to pay all fees, bandwidth charges, connect time charges, surcharges, retail & online marketing advertisement and promotion charges and other charges incurred by Client and set forth in the monthly billing statement or directly billing by third-party. Client acknowledges that no refunds will be given by R2O in the event that Client’s account is terminated by R2O or Client mid-term. In the event of a breach of security, Client will remain liable for any unauthorized use of the Services until Client notifies R2O by sending an e-mail with account information to the sales department.


2.4 Current rates for using the Services may be obtained on our web site at https://r2oacademy.com/ R2O reserves the right to change fees, surcharges, monthly membership fees or to institute new fees at any time. In addition, R2O may institute special trial offers, from time to time, that shall be reflected in the confirmation letter sent to Client upon sign up. If R2O does not receive the full amount of Client’s Service account balance within thirty (30) days of invoice date, a late charge equal to 1.5% per month or highest amount allowed by law per month will be added to Client’s bill and shall be due and payable. Client shall also be responsible for all attorney and collection fees arising from R2O’s efforts to collect any unpaid balance of Client’s account(s), and R2O may terminate Client’s account immediately without further notice to Client.


2.5 Refund.

2.5.1 Domain registration/transferring/renewal services are not refundable once sold.

2.5.2 Ecommerce package (R2O Uni Cart Basic, Plus, Pro and Premium) are entitled for 7 days money back guarantee. All refunds will have to deduct domain fee (if applicable any) & processing charges of 30%. After 7 days, UniCart Ecommerce packages are not refundable once sold. Client MUST notify R2O by sending an e-mail with account information to sales department .

2.5.3. R2O out-source service “WeDiFy” or Retail and Online marketing coaching are not refundable once sold including: first time setup fee, deposit (if applicable any) & advance monthly subscription payment and other payment.

2.5.4. Products or services that are not mentioned above are not refundable once sold.




3.1 Means of Performance. R2O shall provide Client with the R2O white label hosting services. R2O has the right to control and direct the means, manner, and method by which the host services are performed.


3.2 Support. R2O shall provide a reasonable level of technical support to Client via email or Web page for the term of this Agreement.


3.3 Other Work. R2O has the right to perform and license products to others during the term of this Agreement. R2O may elect to electronically monitor the host services and may disclose any content or records to satisfy any law, regulation, or other governmental request or to properly operate host services and protect its clients. R2O reserves the right to block any site hosted by R2O white label hosting services that contains any content that R2O deems in its sole discretion to be unacceptable or undesirable.




4.1 Client. Client represents and warrants that (i) Client is at least eighteen (18) years of age, (ii) Client possesses the legal right and ability to enter into this Agreement, and (iii) the performance of Client’s obligations and use of the Services by Client, its customers and users, will not violate any applicable laws, regulations or the rules and regulations or cause a breach of any agreement with any third parties or unreasonably interfere with other R2O Clients’ use of Services. Client assumes all risks related to processing of transactions related to electronic commerce. Client agrees to provide R2O with accurate, complete and updated information required by the registration of the R2O host service (Client Registration Data), including Client’s legal name, address, telephone number(s), and applicable payment data (e.g., credit card number and expiration date). Client agrees to notify R2O within thirty (30) days of any changes in Client’s Registration Data.


4.2 Breach of Warranties. In the event of a breach of any of the foregoing warranties, in addition to any other remedies available at law or in equity, R2O will have the right, in its sole discretion, to suspend or terminate immediately any Services.


4.3 Fees and Expenses. The client shall be responsible for payment of all costs, fees and expenses assessed by third parties in the course of being provided Services. Such costs include, but are not limited to, the fees required to register and maintain domain names, which are governed by a separate agreement between Client and a third-party domain name registrar.


4.4 Third-Party Software. Third-party software available through the Services may be governed by separate end user licenses. By using the Services and the third-party software, Client agrees to be bound by the terms of such end user licenses regarding the applicable third-party software. Client consents and authorizes R2O to delegate the authorizations Client provides to R2O to its third-party service provider(s) as R2O deems necessary or desirable to provide the applicable Services. Client agrees that the terms and conditions of this Agreement, including any of the other terms, conditions, warranty disclaimers and liability disclaimers incorporated into this Agreement, inure to the benefit of such third-party service providers and such third-party service providers are deemed to be third party beneficiaries of the Agreement, including any other terms, conditions, warranty disclaimers and liability disclaimers incorporated into this Agreement. Client also agrees that all reference to “R2O” within this Agreement and any incorporated terms are also deemed to include, where applicable, R2O’s agents, such as the third-party service providers.


4.5 Advertising, Solicitation, and Client Name Harvesting. Client may not use the Services to send unsolicited advertising, promotional materials, or other forms of solicitation to the R2O clients or other Internet users unless Client receives the express permission of such individuals. Client may not use the means of unsolicited advertising to advertise a site hosted on the R2O network. Client may not use the Services to collect or “harvest” usernames of R2O clients or other Internet users without the expressed prior permission of the member. R2O reserves the right to block or filter mass email solicitations sent from sites hosted on the R2O white label network.


4.6 Management of Site. Client shall be solely responsible for all content available on or through its site, and shall at all times be subject to the terms of this Agreement, R2O’s then-standard Terms of Service (“TOS”) and any generally applicable guidelines and service standards published by R2O. Client warrants that its site hosted on the R2O white label network (i) will conform to the R2O TOS attached hereto as Exhibit A; (ii) will not infringe and will not contain any content that infringes on or violates any copyright, U.S. patent or any other third-party right; and (iii) will not contain any content which violates any applicable law, rule or regulation. R2O shall have no obligations with respect to the content available on or through any site hosted on the R2O white label network, including, but not limited to, any duty to review or monitor any such content. R2O reserves the right to block any site that violates any of the above-stated terms, or which in R2O’s sole discretion, R2O deems objectionable or offensive, or otherwise violates a law or R2O policy, or, in the alternative, to terminate this Agreement in accordance with Section 7.3 herein.


4.7 Compliance Laws. Client agrees that it will use the Services only for lawful purposes and in accordance with this Agreement. Client will comply at all times with all applicable laws and regulations and the TOS, as updated by R2O from time to time. The TOS are incorporated herein and made a part hereof by this reference. R2O may change the TOS, with notice, which notice may be provided by posting such new TOS at the R2O Site. Client may request a current copy of the TOS by sending or faxing a request to R2O. Client agrees that it has received, read and understands the current version of the TOS.


4.8 Proprietary Rights. Unless otherwise specified, all work performed hereunder, is the property of R2O, and all title and interest therein shall vest in R2O. To the extent that title to any such works may not, by operation of law, vest in R2O all rights, title and interest therein are hereby irrevocably assigned to R2O. All such materials shall belong exclusively to R2O, and R2O shall have the right to obtain and to hold in its own name, copyrights, trademarks, registrations, or such other protection as may be appropriate to the subject matter; and any extensions and renewals thereof. Client agrees to give R2O and any person designated by R2O such reasonable assistance, at R2O’s expense, as is required to perfect the rights defined in this paragraph.


4.9 Marketing Rights. Client agrees that R2O may refer to Client, or Client’s business in R2O marketing materials, the R2O website, and communication to R2O’s current and prospective clients. Client grants R2O a limited license and permission to use any Client trade name and/or trademark for such, and only for such, purposes.




5.1 Limitation. On the event that any limited guarantees are provided by R2O, such limited guarantees are null and void if Client fails to follow R2O’s TOS and other policies or otherwise breaches this Agreement in any respect.


5.2 No Other Warranty. R2O does not monitor or exercise control over the content of the information transmitted through its facilities. Use of the Services or any information that may be obtained there from is at Client’s own risk. The Services are provided on an “as is” basis, and Client’s use of the Services is at its own risk. Except as provided in the order form(s), R2O does not make, and hereby disclaims, any and all other express and/or implied warranties, including, but not limited to, warranties of merchantability, fitness for a particular purpose, non-infringement and title, and any warranties arising from a course of dealing, usage, or trade practice. R2O does not represent or warrant that the Services will be uninterrupted, error-free, or completely secure.


5.3 Disclaimer of Actions Caused by and/or Under the Control of Third Parties. R2O does not and cannot control the flow of information to or from R2O’s network and other portions of the Internet. Such flow depends in large part on the performance of the Internet services provided or controlled by third parties. At times, actions or inactions of such third parties may impair or disrupt Client’s connections to the Internet (or portions thereof). R2O cannot guarantee that such events will not occur. Accordingly, R2O disclaims any and all liability resulting from or related to such events.


5.4 No guaranty of FACEBOOK advertisement result/s. On any event that FACEBOOK advertisement/s published by R2O, such FACEBOOK advertisement result/s are NOT guaranty by R2O. The result/s of FACEBOOK advertisement are very subjective and may affected by databased in FACEBOOK. All the FACEBOOK advertisement policy shall 100% followed FACEBOOK TERMS [www.facebook.com/policies].


5.5 No guaranty of GOOGLE SEO / GOOGLE SEM PPC. On any event that GOOGLE SEO / SEM /PPC published by R2O, such result/s are NOT guaranty by R2O. The result/s of GOOGLE SEO / SEM /PPC are very subjective and may affected by databased, market competition & market changes. All the GOOGLE SEO / SEM /PPC policy shall 100% followed Google policies[ https://developers.google.com/search/docs & https://support.google.com/adspolicy ]




Client agrees to indemnify, defend and hold R2O and its affiliates, agents, employees, and licensors (including the third-party service providers) harmless from any and all claim, demand, loss, costs or expense, including attorneys’ fees, made by any person arising out of Client’s violation of this Agreement, State or Federal Securities laws or regulations, or any other person’s rights including but not limited to infringement of any copyright or violation of any proprietary or privacy right.


Under no circumstances, including but not limited to a negligent act, will R2O or its affiliates, agents, employees, or licensors (including third party service providers) be liable for any damages of any kind that result from the use of, or the inability to use, Services, even if any such party has been advised of the possibility of such damages.


In no event will R2O or its third party service providers be liable to Client or any third Party for any tort, contract or any other liability arising in connection with the use of the Services, or reliance on any information or services provided by R2O. R2O and its third party service providers will under no circumstances be liable to Client and/or any third party, regardless of the form of action, for any loss of profits, goodwill, use, data or other intangible losses, or any direct, indirect, special, consequential, incidental or punitive damages whatsoever, even if R2O or its third party service providers has been advised of the possibility of such damages, resulting from: (i) the use of the inability to use the Services; (ii) the timeliness, deletion, misdelivery, or failure to store any user date, communications or personalization settings; (iii) the cost of getting substitute goods and services resulting from any products, data, information or services purchases or obtained or messages received or transactions entered into, through or from the Services; (iv) statements or conduct of anyone on the Services; (vi) the use, inability to use, unauthorized use, performance or non-performance of any third party, even if the third party has been advised previously of the possibility of such damages; or (vii) any other matter relating to the Services. Client agrees that Client will not in any way hold R2O responsible for any selection or retention of, or the acts or omissions of, third parties (including third party service providers) in connection with the Client Services.


Because some states prohibit the limitation of liability for consequential or incidental damages, in such states the limitation of liability only with respect to consequential or incidental damages may not apply to Client, and the respective liability of R2O and its third-party service providers, employees, distributors and agents is limited to the greatest extent allowable under applicable law in those states.


In the event that a court or arbitration panel, as the case may be, should hold that the limitations of liability or remedies available as set forth in this Agreement, or any portions thereof, are unenforceable for any reason, or that any of Client’s remedies under this Agreement fail, then Client expressly agrees that under no circumstances will the total, aggregate liability of R2O and its third party service providers, employees, distributors, agents or affiliates, to Client or any party claiming by or through Client for any cause whatsoever exceed $100 (U.S.), regardless of the form of action and whether in contract, statute, tort or otherwise.




7.1 Without Cause. This Agreement may be terminated by either party at any time during any Renewal Term for any or no reason upon either party giving to the other no less than seven (7) days’ prior written notice of termination. No matter which party terminates the Agreement pursuant to this Section 7.1, any and all payment obligations of Client under this Agreement for Service(s) provided through the date of termination will immediately become due, and Client shall be required to prepay for any portion of the Services that have not been paid for and are to be rendered during such seven (7) day period.


7.2 For Cause. In addition to any other rights it may have under this Agreement or applicable law, R2O may immediately terminate this Agreement or suspend service, effective without notice, in the event of (i) a default in payment, or (ii) Client’s breach or failure to comply with the TOS or other policies of R2O. Client may terminate this Agreement if R2O breaches any material term or written notice of same. If this Agreement is terminated by R2O under this Section 7.2, all balance of the then current term shall immediately become due and payable. In addition to the foregoing, R2O reserves the right to prohibit any conduct or to remove any materials or content in violation of the TOS or which R2O believes in its sole discretion to be illegal or potentially harmful to others or may expose R2O to harm or liability.


7.3 No Liability for Termination. Neither party will be liable to the other for any termination or expiration of any Services of this Agreement in accordance with its terms.


7.4 Survival. The following provisions will survive any expiration or termination of the Agreement: Section 4, 5, 6, 7, and 8.


7.5 IP Address. Upon expiration, cancellation or termination of this Agreement, Client shall relinquish any Internet protocol (“IP”) numbers, address or address blocks assigned to Client by R2O white label or its network services supplier (but not the URL or top level domain connected therewith). R2O reserves, in its sole discretion, the right to change or remove any and all such IP numbers, addresses or address blocks.




8.1 Assignment. Client may not assign this Agreement or any of Client’s rights or obligations hereunder without the prior written consent of R2O, and any such attempted assignment shall be void. This Agreement shall be binding upon the parties’ respective successors and permitted assigns.


8.2 Notices. Any notices or communication under this Agreement shall be in writing and shall be deemed delivered to the party receiving such communication at the address specified below (1) on the delivery date if delivered personally to the party, or a representative of the party; (2) one business day after deposit with a commercial overnight carrier, with written verification of receipt; (3) five business days after the mailing date, whether or not received, if sent by postal mail, return receipt requested; (4) on the delivery date if transmitted by confirmed facsimile.


If to Retail to Online Marketing:


Level 14 & 15, DPulze Cyberjaya, Lingkaran Cyber Point Timur,
Cyber 12, 63000 Cyberjaya, Selangor 


If to Client:


To Client address provided at account set-up.


8.3 Governing Law. This Agreement, and all future agreements Client may enter into with R2O, unless otherwise indicated on such other agreement, will be governed by the laws of the Malaysia, without regard to conflicts of law principles thereof. This is the case regardless of whether you reside or transact business with R2O in Malaysia or elsewhere. If any part of the Agreement is unlawful, void or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions. This Agreement and R2O policies are subject to change by R2O without notice. Continued usage of the Services after a change to this Agreement by R2O or after a new policy is implemented and posted on the R2O Site constitutes your acceptance of such change or policy. We encourage you to regularly check the R2O Site for any changes or additions.


8.4 Modifications. No modifications, amendment, supplement to or waiver of this Agreement or any exhibit hereunder, or any of their provisions shall be binding upon the parties hereto unless made in writing and duly signed by both parties.


8.5 Waiver. A failure of either party to exercise any right provided for herein shall not be deemed to be a waiver of any right hereunder.


8.6 Severability. In the event any one or more of the provisions of the Agreement or any exhibit is invalid or otherwise unenforceable, the enforceability of remaining provisions shall be unimpaired.


8.7 Force Majeure. R2O and its affiliates, agents, employees, or licensors (including third party service providers) shall not be liable for failure to perform any obligation under this Agreement if such failure is caused by the occurrence of any contingency beyond the reasonable control of such party, including without limitation, fire, flood, strike, and other industrial disturbance, failure to transport, accident, ware, riot, insurrection, act of God or order of governmental agency. Performance shall be resumed as soon as possible after cessation of such cause. However, if such inability to perform continues for fifteen (15) days, the other party may terminate this Agreement without penalty and without further notice.


8.8 Independent Contractors. The parties to this Agreement are independent contractors. Neither party is an agent, representative, or partner of the other party. Neither party shall have any right, power or authority to enter into any agreement for or on behalf of, or incur any obligation or liability of, or to otherwise bind, the other party. This Agreement shall not be interpreted or construed to create an association, agency, joint venture or partnership between the parties or to impose any liability attributable to such a relationship upon either party.


8.9 Terms of Services. Client agrees to be bound by R2O’s TOS for all Services and products used by Client. The current TOS can be found on R2O’s website at https://r2oacademy.com/. Should Client disagree with any updates to R2O’s TOS, it is Client’s responsibility to notify R2O of Client’s desire to terminate their Services immediately.






8.11 Entire Agreement. This Agreement and the exhibits reference herein, sets forth the entire agreement, and supersedes any and all prior agreements of the parties with respect to the transactions set forth herein. Neither party shall be bound by, and each party specifically objects to, any term, conditions or other provisions which are different from or in which is proffered by the other party in any correspondence or other document, unless the party to be bound thereby specifically agrees to such provision in writing.


8.12 No Party Deemed Drafter. In the event that any provision hereof is construed by a court of law or equity or an arbitrator, no provision herein shall be construed more harshly against either party as drafter.